Norwegian Cruise Line has informed customers who have booked a 14-night cruise onboard Norwegian breakaway departing November 6, 2022 that regular maintenance will require the vessel to reduce speed and as a result two ports of call are abandoned.
Norwegian breakaway Route change
Norwegian breakawayThe November 6 cruise is a repositioning cruise from New York to New Orleans, with a wide range of port visits including Aruba, Panama, Costa Rica, Panama, the Dominican Republic and more.
Originally the ship was scheduled for a total of seven different ports of call, but guests have now been informed that two ports of call are cancelled, with no alternate ports scheduled.
In an email sent to booked guests and travel partners, the cruise line said the following:
“We always intend to maintain original routes. However, sometimes unforeseen circumstances force us to make changes. Due to required maintenance, Norwegian Breakaway will observe reduced speeds.
The email goes on to outline the exact itinerary changes, which include the removal of Puerto Plata, Dominican Republic, as well as Cozumel, Mexico completely on schedule.
Additionally, the ship will have less time in Puerto Limon, Costa Rica, although this change is minimal – arriving only 30 minutes later than originally scheduled, now 8:30 a.m. instead of 8:00 a.m., but with no change in ship departure in the evening at 6 p.m.
In total, the ship has now gone from 7 calls to 5 and increased the days at sea from the original 6 to 8 in total.
Other than “compulsory maintenance” there was no explanation as to why the ship must sail at reduced speeds for this route. The email clarifies that the safety of the ship is in no way compromised.
Hotel operations as well as catering and entertainment services will also not be affected, and guests will have plenty to enjoy on board the 145,655 gross ton cruise ship during such a unique sail.
Norwegian breakaway is 1,068 feet (326 meters) long, with 18 decks. The ship features Syd Norman’s new Pour House rock lounge, as well as The Waterfront, a quarter-mile waterfront promenade with stunning sea views.
Passengers can also enjoy the ship’s water park and sports complex, with the thrills of zip lines, water slides and The plank, extending eight feet (2.4 meters) above the edge of the ship.
Other guest favorites onboard include the casino, spa, thermal suite, several specialty restaurants, swimming pools and more. Norwegian breakaway can accommodate 3,959 guests based on double occupancy, with 1,657 international crew members providing superior service.
Compensation offered, but no cancellation
In compensation for the calls now canceled, Norwegian Cruise Line offers its customers an onboard credit. Although exact amounts may vary depending on the cabins booked and the number of guests in each cabin, most passengers receive $150 per person.
It should be noted that cruise lines have full authority to modify, reschedule or cancel port calls at any time, with no obligation to offer any compensation beyond reimbursement of port charges and taxes and related prepaid services, such than pre-booked services. excursions organized by the cruise company.
Norwegian Cruise Line guest ticket contractSection 7(c), Diversion from Route, clearly states that the vessel may “to deviate from the purchased trip or the normal course for any purpose” which includes the right to “cancel any scheduled call in any port for any reason at any time.”
For changes to Norwegian breakawaythe cruise line offers onboard credit, but does not offer guests the option of canceling the sail or the ability to upgrade to another cruise without severe penalties.
These types of options had been offered free of charge by many cruise lines early in the cruise industry‘s post-pandemic restart, when vaccination and testing requirements, as well as ongoing changes in COVID-19 variants 19, remained prevalent.
Now many cruise lines are tightening their policies again, though cruise lines may still be used to the more lenient policies that had helped entice travelers back to sailing.
For this reason, all cruise passengers should carefully consider whether or not travel insurance can be a good addition to their bookingwhich could allow them greater flexibility if a ship’s route changes.